1105 Application Processing

Georgia State Seal

Georgia Division of Family and Children Services
TANF Policy Manual

Policy Title:

Application Processing

Effective Date:

February 2024

Chapter:

1100

Policy Number:

1105

Previous Policy Number(s):

MT 75

Updated or Reviewed in MT:

MT-76

Requirements

All TANF applications submitted to the agency must be processed in a timely manner.

Basic Considerations

The application process begins with the request for cash assistance and ends with notification to the assistance unit (AU) of the AUs eligibility status.

An inquiry regarding TANF can be made at any time, and through any source, including but not limited to:

  • in person

  • by mail

  • over the phone

  • on-line or

  • at another designated agency

Individuals inquiring about or requesting information regarding the TANF program must be given this information upon request.

An application must be provided to anyone who requests one. An application for assistance can be requested:

  • in person

  • by mail or

  • over the phone

Filing an Application

A completed application consists of a signed application submitted with a name, address, and the signature of the individual requesting assistance. An application can be filed:

  • in person

  • by mail

  • on-line

  • fax, or

  • electronically (scanned application).

Paper Applications may be dropped off at any county drop box.
Homeless AUs do not have to provide an actual address but must provide enough information to establish their residency in the county in which they are applying. The AU statement is acceptable unless conflicting information is known to the agency.

Anyone may apply for cash assistance, including the following individuals:

  • the parent, specified relative, or legal guardian of the child for whom assistance is requested

  • an individual who is pregnant

  • an individual acting on behalf of an applicant

Electronic Signatures

Electronic signatures utilizing Adobe signature or other E-Signature software will be acceptable for all TANF forms. A completed application consists of a signed application submitted with a name and address. A typed name on the signature line of a paper application is not acceptable.

Right to Same-Day Filing

An individual has the right to file an application on the day of the initial request for benefits. The agency cannot refuse anyone the right to same day filing and must inform the individual of the right to file an application form on the same day s/he or his/her representative contacts the agency in person or by phone, expressing interest in obtaining assistance.

If an individual request an application by mail, the right to same-day filing is met if the application is mailed on the day s/he makes the request to the agency. The date of application is the date the signed application form is received in the county office.

The right to same-day filing affects the following:

  • the date the processing standards begin

  • the date to begin proration of initial benefits

Interview Requirements

A face-to-face or a telephone interview with the applicant is required prior to approval. The interview may be in the office, by phone, or a prearranged home visit. A home visit can be conducted when the applicant is unable to come to the office because of illness, physical or mental handicap, lack of transportation or undue hardship.

The applicant must be informed about the program orally and in writing, by use of appropriate information pamphlets and other printed material.

The applicant is interviewed, if possible, on the same day on which the application is filed.

First Appointment

An interview must be scheduled for an applicant who is not interviewed on the day on which the application is received. The interview must be scheduled within a reasonable period and may be rescheduled by the applicant if necessary.

Missed Appointment

The application must be held for 10 days following the scheduled appointment to allow the applicant ample time to contact the agency. The application is denied on the first workday following the 10th day if no contact is made.

Subsequent Appointment

A subsequent appointment is scheduled if the applicant contacts the agency within 10 days of the date of the missed appointment.

If the subsequent appointment is missed, the application is denied on the first workday after the 10th day following the first missed appointment or the first workday following the missed subsequent appointment, whichever is later.

Who Must be Interviewed

A face-to-face or a telephone interview with the following AU members must be conducted to establish eligibility:

  • the caretaker, other eligible parent, legal guardian, and/or grantee relative

  • a minor parent: including the minor parent who is receiving TANF benefits as a child.

  • a pregnant woman (including a pregnant minor)

The pregnant minor or minor parent is interviewed to discuss deprivation, cooperation with the Division of Child Support Services (DCSS), personal responsibility and work requirements.

Who May be Interviewed

A face-to-face or telephone interview can be conducted with the following individuals to determine their income and/or resources:

  • stepparent

  • parent of a minor caretaker

  • parent of a pregnant minor

  • spouse of a non-parent caretaker

  • spouse of a minor

  • spouse of a pregnant woman

  • ineligible parent who is not a payee

  • alien sponsor

  • dependent child who is employed and not in school if the caretaker is uncertain of the child’s resources and amounts of income.

TANF Community Outreach Services

TANF Community Outreach Services (TCOS) provides information and referral services about other programs and resources that are available through DHS, other State agencies or community organizations for all AUs who are applying for TANF and whose gross income falls below 130% of the FPL. For AUs in which the head of household is elderly or disabled the income level is below 200% of the FPL.

There is no resource limit for TCOS services.

Eligibility for TANF Community Outreach Services (TCOS) must be determined prior to a TANF eligibility determination.

The client’s statement of gross income is enough verification to initially establish eligibility for TANF Community Outreach Services.

Discuss the available information and referral services after initial TCOS eligibility is established (i.e. if the applicant’s stated income falls below 130% or 200% of FPL).

Persons who receive a TCOS brochure are considered categorically eligible to receive Food Stamps. They, however, must meet all other eligibility requirements for the TANF program to receive TANF benefits.

What the Interview Must Include

The following information must be explained to the applicant during the interview:

  • the applicant must demonstrate a commitment by actively participating in the requirements of the TANF Family Service Plan (TFSP)

  • the services provided by DFCS and the applicant’s right to apply for these services

  • the applicant’s responsibility to provide information needed to establish eligibility and benefit level

  • eligibility requirements including, but not limited to, the following:

    • lawful presence within the United States

    • 48-month lifetime limit

    • standard filing unit

    • basic eligibility requirements

    • work requirements

    • personal responsibility requirements

    • conciliations and sanctions

    • the role of DCSS, the assignment of child support to the State, and good cause for not cooperating with DCSS

    • lump sums and their effect on eligibility

    • clearinghouse requirements

    • periodic reviews

    • timely reporting of changes

    • penalties for lawbreakers

    • disqualification for Intentional Program Violation (IPV)

    • immunization requirements

    • the evaluation of financial management based on available income, expenses, and the requirement to resolve any identified discrepancies

    • living arrangements of a pregnant minor or minor parent

    • prenatal care

    • temporary waiver of certain eligibility requirements for victims of domestic violence

    • verification of citizenship

    • verification of identity

    • school enrollment of school age children (7 years to 18 years of age)

    • school attendance for an 18-year-old child

  • the Earned Income Tax Credit (EITC). How to apply for advanced payments, by providing to the client a copy of the IRS EITC brochure

  • issuance procedures via Electronic Benefit Transfer (EBT)

  • voter registration services

  • Health Insurance Portability and Accountability Act (HIPAA)

  • The appropriate use of cash assistance to provide for the needs of the dependent children

  • The AUs right to the following:

    • A fair hearing

    • prompt action within the Standard of Promptness (SOP)

    • confidentiality

    • non-discrimination in the processing of the application

  • services available to the family from other agencies such as Family Planning, Health Check, Women, Infants and Children (WIC) Program, parenting skills classes and resources for victims of domestic violence.

  • appropriate use of the Way2Go debit card

Voter Registration

It is the policy of the Department of Human Services (DHS) that all Office of Family Independence (OFI) programs offer voter registration services to all applicants and recipients whenever they apply for services, renew services or submit a change of address, whether in person, electronically, or via the telephone, facsimile or mail.

Voter registration services include distribution of:

  • Application for Voter Registration

  • Assistance in completing the form if requested

  • Acceptance and transmittal of forms to the election’s office.

Mandatory Forms

The following forms must be provided to the parent, pregnant woman, parent caretaker and/or pregnant minor or minor parent (head of household) and completed, if applicable, when processing a TANF paper application:

  • Form 138, Notice of Requirement to Cooperate and Right to Claim Good Cause for Refusal to Cooperate in Child Support Enforcement and Third-Party Resources, if deprivation is based on continued absence.

  • Form 196, TANF Family Service Plan-Personal Responsibility Plan.

  • Form 297, Application for TANF, Food Stamps or Medical Assistance.

    Form 508, Food Stamps, Medicaid, and TANF Renewal form, and Form 528, SNAP Periodic Report Form, cannot be accepted for a TANF Application.
  • Form 297A, Rights and Responsibilities.

  • ADA/Section 504 Notice.

  • Form 522, Domestic Violence brochure.

  • Form 5460, Notice of Privacy Practices, (IES will mail this form if application is submitted via a paper application or through customer portal).

    Form 297, 297A and 196-PRP must be signed and returned. If there is a 2-parent AU, both parents need to sign Form 196-PRP. Form 1276 and ADA/Section 504 have been added to Form 297, Application for TANF, Food Stamps or Medical Assistance. Form 138 and 522 have been added to Form 297A-Rights and Responsibilities. If Form 138, ADA/Section 504, 522 and 5460 are mailed as standalone forms, they do not have to be signed or returned. Case Notes must be updated to indicate a required form was mailed if a paper application is submitted. The following forms must be provided to the parent, pregnant woman, parent caretaker, and/or pregnant minor or minor parent (head of household) and completed, if applicable, when processing a TANF application submitted through the customer portal:
  • Form 196, TANF Family Service Plan-Personal Responsibility Plan.

    Form 196-PRP must be signed and returned. If there is a 2-parent AU, both parents need to sign Form 196-PRP. Forms 297, 297A, 138, ADA Section 504, 522 and 5460 are signed via electronic signature when the application is submitted through the customer portal.

Other Forms Required as Needed

The following forms are completed as necessary when processing a TANF application:

  • Form 130, Child Support/Medical Support Statement, if deprivation is based on continued absence.

  • Form 173, TANF/Medicaid/Food Stamps Verification check list.

  • Form 173 A, TANF /FS Appointment Letter

  • Form 188, Social Data Report

  • Form 194, TANF Assessment for Domestic Violence, Sexual Assault, Sexual Harassment, or Stalking (Form is required if a waiver is requested, must be signed and returned).

  • Form 196A, TANF Family Service Plan-Work Plan (Form 196A is required for work eligible individuals, must be signed, and returned).

  • Form 354, Expense Statement (Form 354 is required to be part of the case record for work eligible individuals. Client signature is not required).

  • Form 489, TANF Work Requirement Exemption Form, if there is a child in the home less than 12 months of age. (Must be signed and returned if the client is requesting an exemption).

  • ADA RM Form 101, Americans with Disability Act Reasonable Modification Form (This form may be used but is not required if reasonable modifications or accommodations are requested).

  • ADA RM Form 102, Tracking Form, Americans with Disability Act Reasonable Modification Tracking Form (This form is required when the Reasonable Modification (RM) request cannot be entered and documented in Gateway, or the request for a RM may be potentially denied).

  • Form 785, Family Planning Services Referral.

  • Form 3231- Certificate of Immunization

Refer to 1345-4 – Personal Responsibilities Requirements (for details about requirements to complete Form 785)

This list is not all inclusive. Other forms may also be requested based on the AUs circumstances.

If Form 194, 196A-Work Plan, and/or Form 489 are required, they must be signed and returned.

The intent of policy is not that a hard copy form be completed if the same information can be collected, or the same process can be completed on-line. Rather, the forms listed above contain information that must be collected or sent. Whenever IES can be used to collect or transmit necessary information, it should be used. If IES cannot be used, even if only temporarily, the hard copy form must be used. The standard of promptness (SOP) for completion of a TANF application is 45 calendar days.

Standard of Promptness

The first day of the 45-day count is the day on which the applicant files a signed application in the county department or the day on which a signed application is received in the mail.

Completion of an application is defined as either the issuance of cash assistance or the issuance of a denial notice.

All interviews must be completed, and deadlines given to facilitate completion of the application within the SOP.

Approval or denial of an application is completed on the last workday prior to the weekend or holiday on which the SOP deadline falls. An approval or denial completed the business day after the SOP deadline falls is considered over the standard of promptness.

To determine SOP for denial of an application refer to:

Application Prior To the Birth of a Child

A TANF application may be accepted from a pregnant applicant who has no minor dependent children. The TANF benefit amount will be determined based on the applicant and the number of fetuses. Third party verification of the number of fetuses is required.

Out of State Application

An application is accepted from an individual outside the State who expresses intent to move to Georgia. An application is treated as an inquiry until the applicant establishes residency in Georgia.

Transfer While in Applicant Status

The application processing standard begins once the individual establishes residency. The date of application is the date on which the applicant establishes Georgia residency.

If the AU received TANF in another State, the effective date of TANF termination and the number of months for which TANF was received must be verified.

Refer to Section 1390, Lifetime Limits.

If an applicant moves to another county prior to approval of the case, the county in which the applicant filed the application will complete the application process with the assistance of the new county of residence.

The case is transferred in the usual manner following approval of the application.

Change While in Applicant Status

An applicant is responsible to report changes within 10 calendar days of the date on which the change occurs during the application process.

The case manager must act on the reported change during the application process, allowing the applicant enough time to provide any verification that may be required.

Conciliation at Application

One-time only conciliation opportunity is available for TANF applicants if the applicant:

  1. has committed a material violation during the application process, and

  2. not previously conciliated.

Follow the step-by-step conciliation process listed under “TANF Policy Procedures” manual under section 1105 Application Processing.

Refer to section 1351 for additional information about CONCILIATIONS and the right to claim GOOD CAUSE for failing to meet the requirements.

Reapplication After Non-cooperation With DCSS

Refer to section 1320-6 of the policy manual regarding Re-Application after non-cooperation with DCSS.

Simplified Reapplication

The simplified reapplication process allows the case manager to conduct a modified interview and establish eligibility using verification obtained or available at the previous application, and verification obtained after the reapplication.

An application may be approved using a simplified reapplication process when all the following conditions are met:

  • The application is filed within 30 calendar days from the date on which a previous application was denied,

    AND

  • the applicant is the same individual who applied for TANF at the point of denial or was included in the AU,

    AND

  • the preceding application was not processed using the simplified reapplication procedure.

    OR

  • the application is filed within 30 days from the date on which the applicant’s previously active TANF case was closed,

    AND

  • the applicant is the same individual who received TANF at the point of termination or was included in the AU.

If the closure was due to a sanction or the client’s request for closure to avoid a sanction, then a simplified reapplication is not appropriate.

The case manager must review the reason for the denial or termination of the previous application or TANF case, and the AU must fully comply with all requirements that resulted in the negative action. All unresolved points of eligibility, pending sanctions, and conciliation must be addressed.

Mandatory forms completed as part of the previous application process do not have to be completed again during the simplified reapplication process.

However, the Voter Registration Application Services procedure must be completed at application, each subsequent application, renewal, recertification, or changes of address.

This only applies to application process.

Reopened Application

An application may be reopened after denial if information made known to the agency indicates that the application was denied in error.

Application Approval

An application is approved when all necessary verification has been received and all points of eligibility have been established.

A TANF applicant must be alive and meet all eligibility requirements on the date the case is approved in the system.

Period of Eligibility

A TANF application is approved for an unspecified time.

Proration of Initial Benefits

Initial benefits are prorated according to the following guidelines:

  • If an application is approved in the month of application, benefits are prorated from the date of approval through the end of the month.

  • If an application is approved in the month following the month of application, benefits are prorated from the date of approval or from the 30th day after application, whichever is earlier.

  • If the 30th day following the date of application falls in the month of approval, benefits are prorated from the 30th day following the application date until the end of the month.

Calculating the Prorated Amount:

  1. Determine the AU’s monthly benefit based on household size and net income.

  2. Determine the prorated benefit by applying the guidelines for prorated benefits using the monthly benefit and whichever of the following dates is earlier:

    • approval date, or

    • 30th day from the application date. Remember, the date of application is considered the first day of the 30-day period.

If the resulting prorated grant is less than $10, the TANF benefit will not be issued for that month.

Since Georgia uses the standard 30-day calendar formula, the calculations to determine monthly benefits would be as follows:

(Full Monthly Benefit Amount) X (31 minus appropriate date from Step 2) divided by 30 = Allotment Amount

Round to the nearest whole dollar.

A person applying in February or on the 31st of the month is the same as applying on the 30th. Always subtract the appropriate date outlined in Step 2 from 31 days, regardless of the number of days in the month.

Example 1:

HH size = 3
Full Monthly Benefit Amount= $280
Application date: 2/6/2020.
Approval date: 2/17/2020.

Step 1: 280 x (31-17)
Step 2: 280 x 14 = 3,920
Step 3: 3,920 ÷ 30 = 130.667

$131 is the prorated allotment amount since we round to the nearest whole dollar.

Example 2:

HH size = 3
Full Monthly Benefit Amount =$252 (This AU has countable income)
Application date: 4/6/2020.
Approval date: 5/13/2020. (Approved after 30th day)
30th day: 5/5/2020

Step 1: 252 x (31-5)
Step 2: 252 x 26 = 6,552
Step 3: 6,552 ÷ 30 = 218.40

$0 Benefits issued for April since the case was not approved in April and the 30th day did not fall in April.

$218 is the prorated allotment amount for May since we round to the nearest whole dollar.

Notification

Written notice of the eligibility determination must be provided. The notice must include the following information:

  • the basis for the approval or denial

  • the initial benefit amount and ongoing benefit amount

  • the reason for the action

  • the AUs right to request a fair hearing

  • the telephone number of the county office

  • the telephone number of legal services.

The system generates a notice to the AU that contains the information above at approval or denial. If the system-generated notice is insufficient, a manual notice must be sent. Refer to Section 1705, Notification.

Verification

Information required to determine the applicant’s eligibility for cash assistance is requested as follows:

  • The availability of needed information from agency sources must be determined prior to requesting verification from the AU.

  • Requests for verification must be in writing on Form 173, Verification Checklist.

  • The applicant must provide the names of the sources from which required verification will be obtained and the applicant must be informed of any contacts that will be made with those sources.

  • The applicant must be given sufficient time to obtain the verification. While there is no minimum or maximum amount of time required in which verification is to be provided, it must be reasonable.

  • The applicant may be given sufficient time, within the standard of promptness, to provide information if the applicant requests that more time be given.

Verification received for another program may be used for TANF if the information is sufficient.

The applicant’s statement is accepted as verification for some eligibility criteria, as indicated.

The applicant’s statement is accepted if it establishes ineligibility and further verification is not required. The AU must be assisted in obtaining verification.

Procedures

Receiving an Application

Assist the AU as needed to complete the application form.

The application form can be completed by the applicant, an authorized representative, or an agency representative.

Accept signed applications when the AU first requests assistance. DO NOT require an interview or other screening process prior to accepting an application.

Record on the application form the date on which it is received in the county office. Screen the application to determine if there is:

  • current receipt of the benefits for which the AU is applying,

  • current receipt of other benefits and

  • if there is an active child protective services (CPS) case or CPS plan in place.

Consider the applicant as the primary source of information pertaining to individuals for whom assistance is requested.

Provide the AU with necessary forms needed to complete the application process.

Scheduling an Interview

Refer the AU to other appropriate services requested by the applicant or determined by the agency.

Interview the applicant, if possible, on the same day the application is filed. Schedule an interview for an applicant who is not interviewed on the day the application is filed.

Follow the procedures below when it is necessary to schedule an interview for a day other than the date of the application:

  • Provide the applicant with an appointment letter.

  • Schedule an interview at a time that is convenient for the applicant.

  • Schedule a home visit or telephone interview if the applicant is unable to attend on office interview.

  • Reschedule the appointment if the applicant requests a rescheduled appointment prior to the interview. Do not consider the original appointment a missed appointment.

First Appointment

Follow the procedures below when scheduling the first appointment:

  • Accept the signed application on the day the client appears at the office to apply or on the day the application is received by mail.

  • Annotate the application with the date the application is received in the county, not the date of the interview.

  • Schedule the interview within a reasonable time.

  • Reschedule the appointment if the applicant requests a rescheduled appointment prior to the interview. Do not consider the original appointment a missed appointment.

  • Hold the application for 10 days following the original appointment date if the applicant misses the appointment, giving the applicant an opportunity to contact the agency.

  • Deny the application on the first workday following the 10th day if no contact is made.

  • If contact is made and the applicant requests another appointment, schedule a subsequent appointment.

Subsequent Appointment

Follow the procedures below when scheduling a subsequent appointment:

  • Schedule a subsequent appointment as soon as possible so that the application can be processed within the SOP.

  • If the subsequent appointment is missed, deny the application on the first workday after the 10th day following the first missed appointment or the first workday following the missed subsequent appointment, whichever is later.

Conciliation at Application

Follow the steps below to conciliate if an individual has committed a material violation during the application process and was not previously conciliated.

  1. Initiate the conciliation process by sending a conciliation appointment within 7 days of the case manager becoming aware of a possible material violation. Describe the possible material violation and schedule a conciliation appointment with the individual who failed to meet the requirement and the grantee relative, if different. Schedule the appointment for no later than 14 days after becoming aware of the possible material violation. The conciliation process may be completed in a face-to-face or a telephone contact.

    If there is an active Child Protective Services (CPS) case for this AU, send the CPS case manager a copy of the conciliation appointment and invite him or her to attend the conciliation appointment.
  2. Determine at the conciliation interview if the individual had good cause for failure to meet the requirement. If good cause exists, discuss any need for support services. If necessary, complete a new TANF Family Service Plan (TFSP).

    Document Form 190, TANF Material Violation Conciliation Letter with the resolution of good cause and provide the individual with a copy. This is not a material violation. Proceed with the application process.

  3. Complete the conciliation process if the case manager establishes that there is not a good cause. If the individual agrees to meet the requirement, document Form 190, TANF Material Violation Conciliation Letter with the resolution, the specific action to be taken, and the information that failing to meet the requirement a second time will result in denial of the application.

    This is a conciliated material violation. Proceed with the application process.

    The individual does not have to meet the requirement during the conciliation process.
  4. Deny the application if the individual does not call or keep the conciliation appointment. Pend the conciliation until the AU reapplies.

  5. Deny the application if the individual keeps the conciliation appointment but refuses or continues to fail to meet the requirement.

  6. Document the resolution on Form 190, TANF Material Violation Conciliation Letter and scan it in the case record.

Follow the procedures below to determine when to begin the date of application for processing standards.

Chart 1105.1 - Application Filing Procedures
IF THEN

the AU files an application in its county of residence

Accept and date the application on the day the AU makes the initial request for assistance.

the AU resides in the county and files an application in that county but at an office which does not serve the area

Inform the AU of the option to file the application. The office should register and scan the application into Web Center Enterprise Capture (WEC).

The date of application is the date the application is first received in any office in the county.

the AU does not reside in the county in which it is filing an application

Inform the AU of the option to file the application. The office should register and scan the application into Web Center Enterprise Capture (WEC).

The date of application is the date the application was first filed in any county.

the AU mails an application to the wrong county

The office should register and scan the application into Web Center Enterprise Capture (WEC).

The date of application is the date the application is received by any county in the state.

the AU moves to Georgia and files a new application

AND

is currently receiving benefits in the other state

OR

received benefits in the month prior to the month of application in Georgia

Process as an initial application.

Verify closure of benefits in the other state.

The date of application is the date the application is received in the county office.

Simplified Reapplication

Follow the steps below to process an application using simplified reapplication procedures:

  1. Review the application for assistance.

  2. Determine the reason for the previous denial or termination of cash assistance and require the AU to meet the eligibility factor that caused denial or closure. If the closure was due to a sanction or the client’s request to close his/her case to avoid a sanction, a simplified reapplication is not appropriate.

  3. Discuss with the client and document additional changes that have occurred since the denial or termination of cash assistance.

  4. Verify eligibility points as needed.

  5. Use non-financial and resource verification that was previously obtained to determine current eligibility unless a change is reported by the client or the previously verified information is questionable.

  6. Do not re-verify income that is not subject to change, such as RSDI, VA, educational income, UCB, or non-fluctuating wages if no change is reported.

  7. Complete the application interview.

Use existing Clearinghouse information if it was obtained within 30 days prior to the new application.

Use the following chart to determine how to complete a TANF application:

Chart 1105.2 - Disposition of TANF Applications
IF THE AU THEN

is eligible for the month the case is brought to final but is not eligible for the ongoing benefit month

approve for the current month.

Ensure that benefits for the ongoing benefit month are not issued.

is ineligible for the current month but is eligible for the ongoing benefit month

approve for the ongoing benefit month.

Ensure that benefits for the current month are not issued.

is ineligible for the current month and the ongoing benefit month on the day the case is completed

deny all months.

is ineligible for the application month, ineligible for the current month (i.e. the month when application is completed) and ineligible for the ongoing benefit month but is eligible for any intervening month,

The applicant has an option to withdraw his/her TANF application.

The impact on Transitional Food Stamps (TFS) and TANF lifetime limit must be explained to the client.

approve the intervening month.

Ensure that benefits for the application, current or on-going months are not issued.

requests withdrawal of a pending application

deny all months.

fails to cooperate in providing necessary verification

deny all months.

fails to provide verification of the number of fetuses for an AU with no dependent children

deny all months.

fails to provide verification of the number of fetuses for an AU with dependent children

exclude the unborn fetuses from the AU until third party verification is received.

is denied because of agency error AND the AU is determined to have been eligible

register and process a new application in the system using the original date of application as the application date.

Do not require a new application. Prorate benefits from the 30th day.